All of our tickets are virtual. You will be sent a payment receipt followed by an email confirmation of your tickets. When you arrive at the door, you just need to tell us the last name on the ticket purchase and we will check you in. There are NO REFUNDS or exchanges on tickets. However, as a courtesy you may put anyone's name on will-call to pick up your tickets, and/or if you are unable to make the show for any reason, please give us a call and we can provide you tickets to a future show of equal value.